Join a leading technology provider in a varied, hands-on role supporting enterprise clients across their Managed IT and Mimecast service portfolios. This is a fixed-term position operating on a 2-year contract basis, ideal for a technically skilled individual with experience across Microsoft platforms and cloud solutions, offering the opportunity to work on client projects, contribute to service improvements, and support high-quality customer experiences.
Location
Guernsey,
Channel Islands
Duties for this role include, but are not limited to:
- Supporting, implementing, and maintaining services across the Managed IT and Mimecast portfolios.
- Acting as a subject matter expert on technical solutions and providing project implementation support.
- Troubleshooting customer issues and escalating when necessary.
- Mentoring junior support staff on Mimecast and related technologies.
- Monitoring and maintaining service documentation and customer updates.
- Participating in the development of internal processes and procedures.
- Assisting with wired and wireless networking, DNS, DHCP, and IP configurations.
- Taking part in the on-call rota if required and supporting out-of-hours system updates.
Skills / Qualifications
The ideal candidate will have strong experience in a Managed IT or similar support role and be confident working across Microsoft 365, Intune/SCCM, Windows platforms, Azure, and security tools such as Entra ID and Defender. Experience with Citrix (ADC, Virtual Apps & Desktops) would be advantageous. Candidates should be proactive, customer-focused, and demonstrate a strong ability to resolve technical issues independently. Industry certifications (e.g. MS-900, AZ-104, MS-700, or similar) are desirable. Due to the security requirements of this role, a satisfactory Basic Police Disclosure will be required prior to commencement.