Essential Banker

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for branch customers and all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues. To be successful as an Essential Banker you will require experience with: • Excellent customer service skills and experience of operating in a customer-facing role where service is paramount • Good communicator and ability to form professional relationships • Ability to effectively plan and organise • Effective decision making with ability to meet performance standards Skills that will help you in the role: • Experience working within pre-defined authority levels and guidance • Ability to proactively communicate ideas, recommend process improvements and best practice • Ability to maximise your time, working proactively to help deliver on customer ambitions • Previous experience dealing with vulnerable customers. • Prior cash handling experience is welcome. This role is based on the Guernsey. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Apply online at https://search.jobs.barclays/job/st-peter-port/essential-banker/13015/92053330512