Technical Consultant (Digital Communications)

Join JT as a key part of our team, where you'll help design and deliver innovative, customer‑focused technology solutions. Working closely with Sales and Project Management, you'll turn customer needs into smart, reliable voice and data solutions that strengthen JT's reputation as a trusted technology partner. In this role, you'll scope requirements, design proposals, install and test systems, and guide customers through seamless implementation. You'll collaborate across teams and suppliers, work hands‑on with emerging technologies, and see the direct impact your work has on our customers' success. This is an opportunity to grow fast—technically and professionally. You'll build confidence, broaden your expertise, and become the person customers rely on for clarity and insight. If you want variety, ownership, and the chance to shape meaningful solutions, this role will empower you to take your career to the next level. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com . Key Responsibilities Install, test, commission, demonstrate, and maintain JT voice and data products, ensuring quality, security, and timely delivery. Analyse customer data networks and recommend or implement system improvements or modifications. Attend client meetings to scope and validate business requirements and provide pre‑sales technical advice, consultancy, and solution design. Develop clear written proposals outlining solution options, hardware/circuit requirements, and resource needs. Agree project deliverables and milestones and manage customer projects where appropriate, overseeing installation and implementation within agreed timescales. Liaise with JT departments, suppliers, and external trades to coordinate wiring, equipment provisioning, and smooth project delivery. Test completed solutions, gain customer sign‑off, and ensure effective handover to service‑facing teams with supporting technical documentation. Provide technical guidance to colleagues, customers, suppliers, and operators, and support New Product Integration by working with suppliers to understand emerging technologies. Clear work orders and faults promptly to enable timely billing and maintain service performance Skills, Knowledge and Expertise Hold or be willing to gain relevant professional qualifications (e.g., Cisco CCNA/CCNP pathways, Mitel, Microsoft equivalents) and maintain required manufacturer accreditations. Build and maintain specialist technical knowledge through exams, vendor accreditation, and experience, including voice/data cabling infrastructures and network engineering. Demonstrate strong communication skills, able to engage effectively with stakeholders at all levels, from technical specialists to senior leaders. Possess numerical skills sufficient to technically size and assess network capacity requirements. Understand regulatory and compliance considerations relevant to telecommunications and financial services across different jurisdictions outline the essential skills and experience we are seeking for this role. Benefits 26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co-working office spaces available for remote employees Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can. About JT Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries. JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally. In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts. Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network. In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners. JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry. For More Information Or to Apply Please Visit - https://careers.jtglobal.com/postings/b8bd8dae-3452-45b8-bf7a-6073563037ff?utm_medium=job_board&utm_source=Gov.gg