Ref: 35520
Jersey
Full Time Permanent
Compliance, New Business Our client is seeking a skilled Manager for their Client Onboarding Unit based in Jersey. This role is critical as it oversees a team of client onboarding and AML specialists, focusing on delivering exceptional service across European operations. The Manager will play a vital role in setting strategic direction, driving process improvements, and leading the team to meet and exceed regulatory obligations and commercial objectives. The position requires a proactive approach in participating in both internal and cross-jurisdictional projects while fostering a culture of collaboration and accountability. The role promotes innovative and risk-based approaches to service excellence, aligning with the firm’s broader vision for 2030. This opportunity is full-time, with a competitive salary. Job Duties: Lead, mentor, and develop a dynamic team of onboarding and AML specialists. Set and communicate the strategic direction and priorities for the team. Drive process improvement initiatives for onboarding workflows. Be a key stakeholder in process transformation and client journey optimisation projects. Cultivate strong relationships with internal and external stakeholders. Act as the point of escalation for complex onboarding matters. Oversee ongoing monitoring and quality control of team outputs. Lead the team in embedding the firm’s 2030 Vision. Analyse key performance indicators and present findings to senior management. Continuously assess and enhance control frameworks and mitigate risks. Champion new technologies and platforms to automate onboarding processes. Periodically review and update onboarding procedures for compliance and improvement. Job Requirements: A minimum of 6-8 years' experience at management level in the legal, compliance, or regulatory sector. An ICA, CAMS, AML, or equivalent professional qualification is preferred. Proven track record of leading and motivating large, global teams. Excellent communication skills. Proven operational and process improvement experience. Relevant experience in the AML/CDD onboarding sector. Practical and commercial approach to problem-solving. Ability to influence behaviours at all organisational levels. Proven ability to produce and present effective training sessions. What You’ll Love: The chance to lead a highly competent and experienced team dedicated to improving client onboarding processes. You will be part of a respected organisation that is committed to integrity and service excellence while actively contributing to strategic projects and initiatives. You can expect a supportive work environment that encourages continuous professional development and innovation. With the opportunity to influence project direction and operational efficiency, this role promises a fulfilling career path within a prominent sector. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here Go back
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