The role holder will carry out the scheduling and administration associated with the fire safety business in Guernsey working closely with the Service Desk Team, Fire and Security Manager and engineering team. The role holder will act as a conduit between the customer and the engineering teams and provide administrative assistance to the team and, on occasion, wider business units.
Responsibilities include ensuring that customers enquiries are dealt with efficiently and with the highest standards of customer care, carry out all general administration functions for the fire and security business unit and other departments as required, ensure that all data is accurately and timely entered into systems and ensure all invoicing is completed on time and provide receptionist duties as and when required.
Candidates should have previous Customer Service experience, excellent Google Workspace and IT administration skills, strong attention to detail is a must and the ability to read and interpret engineer reports.